General Information

Orders are shipped on a Monday to Friday basis. Orders received before 12:00 Noon Eastern Time should ship the same business day with the exception of busy holiday seasons such as Christmas and Valentine's Day etc. Orders received after 12:00 Noon Eastern Time will ship the next business day. Shipping via UPS, FedEx, DHL, or other ground service carriers requires approximately 5-7 business days for delivery. During busy holiday seasons ground service may take additional time and alternate shipping companies may be substituted as required to ensure timely delivery. If you require your shipment to arrive on a certain date please consider using an expedited service such as 2nd Day Air or Overnight/Next Day Delivery. Some food and perishable items require 2nd Day or Overnight/Next Day Delivery to ensure freshness. If you have any questions, please contact us via phone or email prior to placing your order. All efforts will be made to accommodate your request. 

Estimated Time Delivery At-a-Glance (will vary during peak holidays)

Ground - 5 to 7 business days not including Saturday and Sunday

2nd Day - 2 business days not including Saturday and Sunday

Saturday Delivery Requested - Offered for some products but cannot be guaranteed. Based on Location

Overnight - next business day not including Saturday and Sunday

Overnight Premium - Next business day delivery before 10:00 AM

Hand Delivered - Same day or next day hand delivery is offered on select products

Address Errors

An address error made by the customer is the responsibility of the customer and not My Fast Basket Company. We thank you for taking extra time to check your order for accuracy prior to placing your order. Unfortunately, we cannot issue refunds for an incorrect shipping address or if an apartment number, suite or building number is incorrect or missing from the shipping address and is required for accurate delivery. Every reasonable effort will be made to reship the product. Reshipping charges are the responsibility of the customer.

Address Errors Made by My Fast Basket Company will be reshipped at no additional shipping charge to the customer upon receipt of correct address. This remedy does not apply if the customer failed to provide an apartment number, suite number or building number as stated above.

Refused Shipments

Refused shipments are the responsibility of the customer and no refunds will be issued. If re-shipping is required additional charges are the responsibility of the customer. Helpful Hint: We suggest that if the recipient resides in a gated community or requires authorization to receive shipments that the customer obtain necessary information to clear any restrictions before placing an order. We do not suggest that you ship to hotels, hospitals or schools. These facilities have experienced a high rate of refused shipments and undeliverable addressees.  If shipping address doesn't clearly reflect that shipping is being requested for one of these types of facilities, My Fast Basket Company cannot be responsible for refused or undeliverable items. Helpful Hint: If you must ship to one of these facilities, please include as much information as possible including the name and phone number of a full time employee at the facility if possible.

Holiday Delivery
During peak times, deliveries may take one additional business day to arrive. This affects the week prior to the following Holidays: Christmas, Valentine's Day, Mother's Day and Father's Day.

Hotel/Hospital/Corporate Office Deliveries

Deliveries to hotels and hospitals are acceptable, but not recommended. These shipments typically go to a general receiving department before being routed internally to patients and/or guest rooms. Therefore, we cannot guarantee delivery to hotels or hospitals and no refunds will be issued if the patient and/or guest checks out and cannot be located.

For corporate office deliveries, we advise that you include your recipients department and/or phone extension with your order to ensure that your gift is internally routed to the correct person. We cannot guarantee that once your gift is received and signed for by a representative of your gift recipients employer and/or designated building staff member, that your gift will be correctly delivered internally to your intended recipient. Therefore, once your gift is correctly delivered to the address provided, we cannot issue refunds for internally misdirected, lost, or stolen packages.

Perishable Items

Perishable items such as food and chocolate may not be able to be shipped during certain seasons (i.e. chocolates in the summer months). If a basket contains a perishable item such as chocolate the shipment may require priority shipping and special cold pack packaging. In smaller amounts a reasonable and equivalent or higher quality product will be substituted for some perishable items in some baskets during these seasons.

Perishable Items Requiring 2nd Day Air - Some of our perishable items, such as our hams or turkeys etc., are not available for Ground Shipping if being delivered west of Alabama, Tennessee, Kentucky, Indiana, or Michigan. To ensure freshness, these items are required to ship 2nd Day Air. Should you accidentally request Ground Shipping for a state that requires 2^nd Day Air, your order will automatically be upgraded to 2^nd Day Air delivery and the difference will be charged to your credit card.

Here is a list of states that will require 2nd Day Air for specially marked perishable items: Arizona, Arkansas, California, Colorado, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, and Wyoming.

Shipping charges can vary and are subject to change without notice.